Denon support is lame (Jan 2014)

Here's all the questions I've asked and all the answers I've been given by the Denon Technical Support concerning a question about a software development idea I have suggested:

WYSIWYG to Denon Technical Support - 2014-01-06 / 21:15

Hello dear Denon support.
I have a Denon receiver for about 6 years now and I decided to upgrade to a new one (already ordered, expecting it soon). So for many years I have this in my mind and I'm amazed that nobody already thought of it, since it's one thing that will be immensely useful for everyone. Why isn't there an option where the user can select the maximum power output for every channel, depending on the speakers he's connected. All your receivers have the same power output on all channels, however almost nobody uses the same power speakers for all channels. For example I have 2x125W front, 2x90W back and 1x75W center speaker, but the AVR-4520 outputs 150W@8ohm on all channels. There should be an option somewhere to set the max output for every pair of channels, so the speakers won't get damaged by overpowering them by mistake. I hope you make this as a software update to all the receivers that can be updated. Thank you.

All the best,
WYSIWYG.

Denon Technical Support to WYSIWYG - 2014-01-08 / 17:32

Dear WYSIWYG,

Thank you for your inquiry.

Please be aware that specific support channels have been setup for your region/country. You can find contact details for your country by clicking on the link below:-

http://www.denon.com/pages/Distributor-Network-Details.aspx

You can then click on the relevant territory eg Europe, Latin America/Caribbean or Africa. This should reveal contact and support details for the country you reside in. For those customers that reside in Asia/Australasia please click on the following link:-

http://www.denonasia.com/ap/dealers/pages/distributorlist.aspx

It is important that you take the correct channels to your relevant support region as many products differ in hardware and software. As a global market you can also have differences in warranty terms and conditions.

Sincerely,
DENON Customer Support

WYSIWYG to Denon Technical Support - 2014-01-08 / 19:34

Hello again.

My question is general and it is not region specific. It has nothing to do with the distribution or the distributors of your receivers. Your answer has nothing at all to do with my question. Please read my question again and forward it to the correct department, possibly Software Development. Thank you.

All the best,
WYSIWYG.

Denon Technical Support to WYSIWYG - 2014-01-09 / 10:55

Dear WYSIWYG,

Thank you for your inquiry.

"It is important that you take the correct channels to your relevant support region as many products differ in hardware and software. As a global market you can also have differences in warranty terms and conditions"

Please be aware that all our support and regional distributors can direct your information through the correct channels.

We are confident that they will be able to take care of this matter for you.

Thank you for your understanding.

Sincerely,
DENON Customer Support

WYSIWYG to Denon Technical Support - 2014-01-09 / 13:53

Please explain to me how a distributor (the people who sell stuff) or a local support representative (the people who fix problems) will be able to help me, when what I'm asking is supposed to be looked at by the people who design and develop your receivers? Thank you.

Also you say that: "... all our support and regional distributors can direct your information through the correct channels."

Why can't you, being a support, direct my inquiry through the correct channels? Or you just don't know how to forward a message to the correct department?

The person(s) from the Denon Technical Support set the topic status to "Complete", without actually doing anything about anything. In my personal opinion, this person(s) are not willing to do his/their job - to do a simple thing as internally forward a message. He/they should be fired immediately! I especially hate that the person(s) responding to me never gave me their name(s) - this is very disturbing, since this way I can't even file a complaint about their failure to help me in any way. This should be changed internally, so anyone of their support staff could take personal responsibility, and suffer any possible consequences when they're not doing their job.